"Two weeks, two failed to attend appointments"

I recently had two failed appointments by Princess Alexandra Hospital.

First Appointment: Dermatology, Bevan Ward

Details: This appointment was rescheduled from last autumn but I was not on the list upon arrival. No notification of rearrangement was received. This was my third failed dermatology appointment, with previous ones at a different hospital. The hospital booker failed to inform me of any of these changes by letter, text, or phone.

Second Appointment: Diabetes (Phone appointment)

Details: Initially scheduled for summer 2024, this was a rescheduled phone appointment requiring no travel or parking costs. Again, no notice was given about the cancellation.

The hospital booker failed to inform me of these changes by letter, text, or phone.

How do I feel?

Very annoyed at wasting my time and costing me money for travelling and parking for nothing.

If I failed to attend I would be referred back to my doctor, if the hospital fails to attend who do they get referred to?