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"Staff compassionate, but privacy compromised"

About: Raigmore Hospital / Gynaecology Raigmore Hospital / Maternity care

(as the patient),

I attended the early pregnancy unit and the care and kindness I received was fantastic. However, I was disappointed when I noticed that my full name, along with my reason for being in the ward (albeit abbreviated) was on a whiteboard that anyone else in the ward could see. 

During the admission process, I specifically requested that no student nurses be involved, as I work with student nurses myself and did not want my personal situation to be known to anyone I might interact with professionally. Unfortunately, despite my request, a student nurse did come into my room a couple of times. While I want to emphasise that the student was lovely and professional, I couldn't help but feel embarrassed when I realised I knew them. It made me feel as though my privacy had been compromised, which was quite distressing, given the sensitive nature of my visit. I understand that students are an essential part of healthcare training, but I do believe that patient privacy and comfort should be prioritised, particularly in situations like mine. 

That being said, I want to acknowledge that the staff, in general, were incredibly compassionate and understanding, which I truly appreciated. They made sure to comfort me and ensure I was well taken care of. However, I understand that feedback is essential to improving patient care, and I hope that it will further enhance the care provided to future patients. 

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Responses

Response from Carole Murphy, Divisional Midwifery/Nurse Manager , Raigmore Maternity Unit, NHSH 2 weeks ago
Carole Murphy
Divisional Midwifery/Nurse Manager , Raigmore Maternity Unit,
NHSH
Submitted on 04/04/2025 at 13:06
Published on Care Opinion at 13:06


Hi orange444

Thank you for your feedback as you said it truly is essential to help us improve care.

I am pleased to hear that your found our Gynaecology team compassionate and understanding, I will certainly feed these comments back to them.

Regarding your concerns around confidentiality and the white board I would really appreciate understanding more about this.

Patient details are held in the office and should not be accessible for all to see. I take onboard your comments regarding care from a student and I am sorry that there was a miscommunication around your wishes and preferences.

If you would like to get in touch, it would be helpful so that we can understand what we need to look at, and make any changes necessary for us to learn from your comments.

Thank you again for your feedback and I look forward to hearing from you.

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