Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Always so helpful & understanding

Posted By hotelft34

"Always so helpful & understanding"

About: WestMARC (Glasgow) / Manual Wheelchair Clinic

(as a parent/guardian),

My son's wheelchair foot rest was broken. I was so stressed about it. Went to Westmarc Fern Street office. Spoken to receptionist Maureen & there was a man Donaldson. They helped me straightaway. Was very understanding & helpful. They repaired that foot. 

I'm very much grateful to them. Fern Street office always so helpful & understanding. So grateful for their quick response & help. Please pass my regards to them. We need more people like them caring & helpful for special needs kids. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 13/03/2025 at 12:02
Published on Care Opinion at 12:02

picture of Kevin Torbet

Dear hotelft34

We’re so glad to hear that Maureen and Donaldson at the Westmarc Fern Street office were able to assist you with your son’s wheelchair footrest. It’s wonderful to know that they were understanding and helped resolve the issue quickly, providing the support you needed during a stressful time.

We truly appreciate your kind words and will be sure to pass your regards on to them. The team at Fern Street always strives to provide excellent, compassionate care, and your feedback reinforces how important this approach is, especially when it comes to supporting families of children with special needs.

Thank you for taking the time to share your gratitude. We are fortunate to have such dedicated staff members, and we will continue to work hard to ensure all our patients and their families feel supported.

Best wishes to you and your son, and we’re here for you if you need further assistance in the future.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k