"Exceptional Healthcare "

As a family, we have always been patients of Tower Hill Partnership Medical Practice. I have always received an exceptional service. One recent experience compelled me to write a review although there are many positives that I could highlight.

I care for a vulnerable person and needed medical advice when the usual GP was absent from work. Received a call on the day requested from a GP who I have never spoken to before. She understood the issue, took time to listen and resolved all of the queries there and then whilst I was on the phone. She followed up on everything she had agreed to do and was very reassuring. Her bedside manner and empathy was second to none. Her interventions have proved to be very helpful and she resolved the issues reported. I will now request to speak to this GP on other matters if she is available. It was such a relief to be met with a competent, supportive GP.

There are always frustrations with medical care and Tower Hill experiences problems as do all practices but from my perspective, I could not wish for better primary care.

I use the electronic contact system with ease and get appointments when requested. The GP’s that I liaise with are professional, competent, reassuring and supportive. I can always speak to a manager if I have any concerns who deal with issues with compassion and care. The Patient Liaison Manager is just brilliant. She makes fair and measured assessments and then implements proportionate and reasonable solutions.

It is my view that the practice is an asset to the local community and the lead GP and his team are doing an excellent job.