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Accident at work

Posted By Man with a Saw chin and jaw

"Accident at work"

About: York Hospital / Accident and emergency York Hospital / Maxillo-Facial surgery Yorkshire Ambulance Service NHS Trust / Emergency ambulance Yorkshire Ambulance Service NHS Trust / Patient transport service (PTS)

(as the patient),

Immersive Reader

I recently had an accident while at work, I undid a pipe and didn't realise it was under pressure and it hit me under my chin. I don't remember much about the accident, but the ambulance staff/paramedics were amazing.

I was taken to York hospital A&E where the nurses and doctors did a brilliant job at sorting me out and reassuring me everything was going to be okay, even though I was still in the land of the fairies. I only got one nurse's name, and her name was Rose. Very polite and funny.

Also the Maxillofacial team were great at explaining everything to me in simple terms before I was discharged.

A week later I returned to York Maxillofacial clinic for a check up . Very  professional and understanding and again explaining to me about my jaw injuries . I has patient transport services to and from the appointment,  both drivers were very professional, friendly and chatty. 

I couldn't praise Yorkshire ambulance service, York hospital and Patient transport services enough.  Thank you everyone. 

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Responses

Response from PPI Team, Patient Experience and Involvement team, York & Scarborough Teaching Hospitals NHS Foundation Trust 2 months ago
PPI Team
Patient Experience and Involvement team,
York & Scarborough Teaching Hospitals NHS Foundation Trust

Submitted on 10/03/2025 at 14:22
Published on Care Opinion at 14:35

Immersive Reader

Dear Man with a Saw Chin and Jaw,

Thank you for taking the time to share your experience. We are delighted to hear that you received excellent care from the Yorkshire Ambulance Service, A&E team, Maxillofacial team, and Patient Transport Services during and after your accident.

It is wonderful to know that the paramedics and ambulance staff provided you with such prompt and reassuring care. We will ensure that your kind words are passed on to the A&E team, including Nurse Rose, whose professionalism and humour made a difference to your experience.

We are also pleased that the Maxillofacial team took the time to explain your treatment clearly and supported you through both your initial care and follow-up appointment.

Your appreciation will mean a great deal to all the teams involved, and we are grateful for your kind words. Wishing you a full and speedy recovery.

Best regards,
Patient Experience Team
York and Scarborough Teaching Hospitals NHS Foundation Trust

  • 0 people think this response is helpful
Response from Lesley Butterworth, Head of Nursing and Patient Experience, Yorkshire Ambulance Service NHS Trust last month
Lesley Butterworth
Head of Nursing and Patient Experience,
Yorkshire Ambulance Service NHS Trust

Submitted on 25/03/2025 at 08:52
Published on Care Opinion at 08:52

Immersive Reader
picture of Lesley Butterworth

Thank you for posting your comments.

I am pleased to hear of the positive impact our emergency ambulance crew and Patient Transport Service had on you when you had your accident. I hope you are now doing well.

It is always a pleasure to receive comments of appreciation for our staff and we would like to ensure they receive this feedback personally. If you have not already done so, we would be grateful if you could contact our Patient Relations team on the details below to enable us to trace your call and identify the staff involved so we may pass on your compliment to them.

Patient Relations

Yorkshire Ambulance Service

Springhill

Brindley Way

Wakefield 41 Business Park

Wakefield

WF2 0XQ

Tel: 0333 130 0549

Email: yas.patientrelations@nhs.net

  • 0 people think this response is helpful