Text size

Theme

Language

"Extremely painful injection for AMD"

About: Royal Devon & Exeter Hospital (Wonford) / Ophthalmology

(as a service user),

I came for my first injection into my right eye for AMD. I had previously had three injections into my left eye, so was at ease about the procedure.

On those past occasions, I had experienced no pain or discomfort. The staff had cleaned my eye, inserted anaesthetic drops and applied a white rectangle of some kind of paper or plastic material over my eye. They cut an opening into this white shield and effected the injection through the opening without coming into contact with my skin. The preparation of this shield gave time for the anaesthetic drops to take effect. I only felt pressure when the injection was made.

This time my eye was cleaned and the anaesthetic drops were put in. No white shield was used.

I told the person conducting the procedure that I still had feeling in my eye. However, without waiting for the anaesthetic to take effect, they carried out the injection. The pain went right through me.

My course of injections is set to continue at one-monthly intervals for three months. I do not relish the thought of being treated by this person again.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Teresa Bonura, Clinical Practitioner Manager WEEU, West of England Eye Unit - RD&E, Royal Devon University Healthcare NHS Foundation Trust last month
Teresa Bonura
Clinical Practitioner Manager WEEU, West of England Eye Unit - RD&E,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 10/03/2025 at 10:09
Published on Care Opinion at 10:10


Dear Popeye25,

I am sorry for your latest experience during the intravitreal injection. We try to provide the best care for all our patients and we value every feedback to help us to improve this Service. If you wish to discuss your experience in more details, could I ask you to contact the Macula Service and ask to speak to the Clinical Manager please?

Thank you for your feedback. it will be shared with the team as a learning point.

Best Wishes,

Teresa Bonura

Clinical Practitioner Manager

WEEU Macular Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by popeye25 (a service user)

Thank you for your response. Except for this incident, I have found the treatment at the Macular Clinic absolutely excellent. My only wish is that the person who treated me this time will be made aware of my experience and change the way they perform this procedure on other patients. And of course, on my future appointments, I hope to receive that high standard of treatment I had come to expect.

Opinions
Next Response j
Previous Response k