"Impossible to use if you have a job outside East…"

This surgery is making life extremely impossible for me.

I happen to live in East Ham but work 2.5 hours commute away so I need to always book a day's annual leave just to try and enter the "book an appointment lottery".

The website to book appointments is down so we can only book by phoning it at present. I cannot be on hold for 40 mins at a time whilst working hence I need to take leave just to try and get an appointment. We can no longer even turn up at the start of the day and ask if there are appointments available and god help you if you ask to book a routine appointment in advance!

I need to have a review for HRT having been on it for 3 months. I have been passed from pillar to post while begging to try and see someone just so I can get a repeat prescription. I went for blood tests last week off site and instead of being able to proceed with requesting to see someone later, I call for my blood results today only to be told they are "normal". What does that even mean when I was told I need bloods before I can even request a repeat prescription? I now have to wait until tomorrow before I can even book an appointment to discuss these results and maybe beg so I can have a review of the HRT so I can finally get some more? I am now 1 month without HRT because it is so difficult to book an appointment. Reception staff are so rude about this and have a "yeah, and?" approach when I asked for help.

I am at my wits end.

I just want to see a GP who has some knowledge of perimenopause and it's like pulling teeth trying to achieve this.