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Booking in scan

Posted By Goldfish2025

"Booking in scan"

About: Maternity care / Early Problem Pregnancy Clinic

(as the patient),

I recently had a miscarriage and received a  booking in letter for my 12-week scan that had been typed 3 days earlier - my miscarriage took place ten days before.

I’ve read previous accounts of this happening before, and obviously nothing has been learnt, and no attempts have been made for Early Pregnancy Problem Clinic and the booking centre to communicate with each other to avoid this happening.  

It might not sound like a big deal to some but receiving that letter and subsequently having to call the receptionist to cancel said appointment and tell them why has really set me back emotionally. 

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Responses

Response from Margarita Caraher, Ward Sister EPPC/Gynae Rapid Access, Integrated Maternity and Women's Health, Southern Health & Social Care Trust last month
We are preparing to make a change
Margarita Caraher
Ward Sister EPPC/Gynae Rapid Access, Integrated Maternity and Women's Health,
Southern Health & Social Care Trust

Submitted on 10/03/2025 at 09:25
Published on Care Opinion at 09:27

Dear Goldfish2025,

I apologies for your experience of receiving an appointment letter after you had attended Early pregnancy clinic. I will relook at our process for cancelling appointment and address with all staff.

kind regards

Margarita

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Response from Margarita Caraher, Ward Sister EPPC/Gynae Rapid Access, Integrated Maternity and Women's Health, Southern Health & Social Care Trust 2 days ago
Margarita Caraher
Ward Sister EPPC/Gynae Rapid Access, Integrated Maternity and Women's Health,
Southern Health & Social Care Trust

Submitted on 16/04/2025 at 08:54
Published on Care Opinion at 10:52

Dear Goldfish2025, I do apologise again to you for the distress that this experience caused you and I thank you for highlighting it to us. I can appreciate that was very difficult for you and how this would have set you back emotionally.

By way of update, I have now spoken to all staff regarding the importance of completing the cancellation proforma and ensuring that it is logged in by the admin staff.

With best wishes

Margarita

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