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Amazing staff

Posted By Amss

"Amazing staff"

About: General practices in Forth Valley Scottish Ambulance Service / Emergency Ambulance

(as a service user),

I have been seen by nurse consultant Jo and Scottish ambulance practitioner Judy recently and the level of care and compassion I have been received from both these professionals has been above a beyond. I felt listened to and left my appointments feeling validated. Both showed my empathy and did not rush my appointment. They really are a credit to the nhs and forth medical care and deserve recognition for their hard work and high quality patient care 

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 2 weeks ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 19/03/2025 at 09:49
Published on Care Opinion at 09:49

Hi Amss,

I just wanted to thank you for your lovely feedback about Jo and Judy. This is great to hear. I'm glad that the care you received was above and beyond and that you were shown compassion and empathy. They will really appreciate your kind comments.

Thanks again for taking the time to share this feedback,

It is much appreciated.

Mark

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Response from Caroline Logan, Person Centred Co-ordinator, Nursing, NHS Forth Valley 2 weeks ago
Caroline Logan
Person Centred Co-ordinator, Nursing,
NHS Forth Valley

Submitted on 19/03/2025 at 10:09
Published on Care Opinion at 10:09

Dear Amss

Thank you for sharing with us your experience with the Team at the Forth Medical Group. It is always lovely to hear how well our staff care for their patients and that you were given the time to discuss your care during your appointment.

To enable me to share your story with staff, I wondered you wouldn't mind e-mailing me advising which practice you attend. This will ensure that the right staff see your story. My e-mail address is caroline.logan@nhs.scot and I look forward to hearing from you.

Kind Regards

Caroline

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