"Awful service "

Yesterday I called the surgery at 9am and there were no appointments left. I was told to call back today. I called at 8am on the dot and was told I was out on the GP callback system. I have waited for a call back all day and now the surgery is closed and no one got back to me. I called twice this afternoon to check that I was still on the list and was told both times I was and that the Duty Doctor would call me back. On the final time I was told they had had a few emergencies and everything is triaged. Whilst I understand this, this is not the first time I have not received a call back and have not received any kind of service from this surgery. I am now left for the weekend with severe back pain and will have no alternative than to use the already exhausted UTC service because Beechfields hasn’t met its obligation to its patient again.