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"I can’t praise them all enough"

About: University Hospital Wishaw / Emergency Department

(as a service user),

I attended A+E recently with wrist pain. I was seen quite quickly. From the minute I went through to be assessed I was put at ease and treated really well. Everything was explained to me from start of the investigations, x-ray, and bloods to diagnosis.

All the staff under the leadership of Fiona the charge nurse worked as such an efficient, competent  and friendly team. Whilst in I observed that they were exactly the same with every patient that came in with excellent communication and empathy.

I can’t praise them all enough. Amazing team. 

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 3 weeks ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 12/03/2025 at 11:05
Published on Care Opinion at 11:05


Dear Caz63,

Thank you for taking the time to share your recent experience within our Minor Injuries Unit and I am delighted to hear that you had a positive experience. I am pleased that you found our staff to be efficient, competent and caring, and will share your lovely comments with Fiona and her team.

I wish you speedy recovery.

Best wishes, Julie.

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