"Terrible Staff on reception "

I can guarantee you will struggle for a face to face appointment and if you’re elderly you will struggle to be taken seriously based upon what I witnessed recently. I have experienced the difficulty in getting an appointment first hand and also witnessed an elderly patient spoken to in a rude and dismissive manner after having to explain their medical issues in the waiting room where members of public could overhear only to be told to return later in the week by the receptionist. Medical decisions should not be made by a receptionists. I half expect this surgery to be answering questions in Coroners Court before long given how patients needs are neglected. I am actively looking for a better surgery.