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The care regarding recovery

Posted By lepusjm75

"The care regarding recovery"

About: Royal Devon & Exeter Hospital (Wonford) / Colorectal surgery & stoma care

(as the patient),

Making a patient feel relaxed and having a few comforts help is the recovery. I found the WiFi was hit and miss if it worked. The food was poor - if I been served any of it in a café, even a cheap one, I would have returned it, often cold lacking and seasoning crunchy rice. Even simple scramble eggs was tasteless. Then you are expected to pay to watch Freeview TV. Do you not think a speedier recovery would free up beds, reducing the strain? I could go on, but will end it here. The good below is for the nursing staff.

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Responses

Response from Patients meal service manager (Eastern), Catering Services - RD&E, Royal Devon University Healthcare NHS Foundation Trust 2 weeks ago
We are preparing to make a change
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 21/03/2025 at 14:44
Published on Care Opinion at 14:50

Thank you for your letter you raised regarding your recent experience with our food in our hospital. Clearly our food did not meet your expectations. For your experience of all this I do sincerely apologise. We understand how disappointing it can be when your expectations are not met

I also want to assure you that we take these concerns very seriously and this is not the patient experience we strive for.

We have also scheduled refresher training within the kitchen to ensure food reaches ward in the high level we strive for.

We try to learn from these types of situations, and we thank you for your feedback, I understand your confidence in our service has been eroded but do hope this provides you with some reassurance that we will continue to strive to do better.

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