"Good care from Practice Nurses but not from…"

I am recovering from minor surgery and am a frequent patient receiving care for regular redressing of wounds but today (10/3/25) I was down for an initial appointment with a physiotherapist at 1100hrs. I arrived at the Practice car park at 1103hrs but it was full with no spaces available. I am a blue badge holder but the two vehicles in the disabled spaces were not displaying any badges. I therefore had to park in a nearby street and walk back to the Practice. I then arrived at the automated Pod for checking in at 1111hrs but was refused this service with a message referring me to the reception. I tried to explain my unique circumstances but was told the physiotherapist has moved on with their appointment schedule and I will be treated as ‘Late’ and would have to rebook. I was furious as I am often at the practice and have waited for periods up to over an hour to be seen so to be denied an appointment for trying to check in one minute after the 10 minutes allowed for late arrivees was infuriating especially having made so much effort to attend and keep the appointment. It felt as if the physiotherapist was more focused on freeing their appointment schedule rather than showing discretion and slotting me in.

It was to have been my first appointment with a physiotherapist and I was very disappointed as I am 60 and suffering with neuropathy and made a huge effort to be seen.