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"Awful GP surgery"

About: Hope House Surgery

Over the last few years I’ve had nothing but bad experiences at this GP practice. I’ve made several attempts to see a doctor about back pain and have been continually booked to see the same useless, incompetent and frankly uninterested Physio therapist who’s treatment recommendations are the same ‘copy & pasted’ rubbish every single time. This I can deal with, but the final straw is when my 6 week old daughter was given an ‘urgent’ appointment for 9 days after requesting to see a doctor. How on earth does 9 days constitute an urgent appointment? We also tried to schedule a 6-8 week check up for our daughter and were repeatedly told that we couldn’t book it until after she’d turned 8 weeks old. That makes no sense whatsoever. There are several other instances of inadequate care that I have personally experienced at this surgery, all of which are along the same lines and my previous examples. As a registered health care professional myself, I’m appalled by the level of care this surgery provides, or rather, fails to provide. I will be moving my family to a different GP surgery and will be suggesting to everyone I know who’re registered here to do the same.

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Responses

Response from Hope House Surgery last month
Hope House Surgery
Submitted on 17/03/2025 at 16:35
Published on nhs.uk at 16:35


Dear Anonymous

We are sorry you are unhappy with the care provided. If you would like to contact us with examples we are happy to look in to these for you. We also have a complaints procedure which can be found on our web page.

May I take this opportunity to inform you that we do operate a zero tolerance policy and ask that staff are treated with respect.

Regards

Hope House Surgery

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