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The staff are a credit to the orthopaedic service

Posted By The other side of the bed

"The staff are a credit to the orthopaedic service"

About: Gartnavel General Hospital / Orthopaedics (ward 4c)

(as the patient),

I went in to ward 4C at Gartnavel General in early March for my elective knee replacement. 

I was a bit apprehensive but from the first moment I met the staff I knew I was going to have a good experience. As a retired lead nurse for elderly care it was a bit surreal to be having my surgery in such a ward.

The staff were magnificent from the domestic catering portering nursing  medical and physiotherapy staff. I was treated with dignity in an open and honest way. Following my surgery the staff assisted me in every way they could.my pain was managed effectively and the staff responded to my requests in a timely and respectful manner.

The staff are a credit to the orthopaedic service and should be recognised for this. I will be having further orthopaedic surgery in the near future and I hope it is carried out in 4C Gartnavel as I know the care I will receive will be first class.

Thank you 4C for making my recent admission a pleasant one.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 2 weeks ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 20/03/2025 at 15:30
Published on Care Opinion at 15:30

picture of Kevin Torbet

Dear The other side of the bed

Thank you so much for sharing such a detailed and positive account of your experience at Ward 4C at Gartnavel General Hospital. We are delighted to hear that, despite your initial apprehension, you felt supported and well cared for by our dedicated team from all departments.

Your kind words about the nursing, medical, physiotherapy, and support staff are greatly appreciated, and we will ensure that your feedback is passed along to them. We take great pride in providing care with dignity, respect, and compassion, and it’s wonderful to know that this was reflected in your experience.

We are also grateful for your recognition of the team, and we agree—they truly are a credit to the orthopaedic service. We're glad to hear that you would feel comfortable returning for your future surgery, and we look forward to providing you with the same high level of care.

Thank you again for your kind comments, and we wish you a smooth recovery and all the best with your upcoming surgery.

Kind regards

Kevin

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Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 2 weeks ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde

Submitted on 20/03/2025 at 18:03
Published on Care Opinion at 18:03

Hi

Thank you for taking the time to get in touch with us following your recent experience of surgery in Ward 4C Orthopaedics at Gartnavel Hospital.

I am pleased to hear that you were well cared for, the staff communicated effectively and attended promptly to your needs.

We understand that as a healthcare professional it must have been daunting for you to be on the receiving end of care, so I'm reassured to hear that you had a positive experience.

I will share your kind words with the Orthopaedic team at GGH, the staff will be delighted to hear such positive feedback.

I hope your recovery is going well.

Kind Regards

Morag Busby, Lead Nurse Orthopaedics

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