"Treatment of Doctors"

My brother was recently rushed to Hairmyers A&E Department with chest pains , which paramedics checked before taking him to hospital, I have no complaints about their conduct and thank them for their actions.

The doctor who attended my brother later was very rude and abrupt with him by asking him to stop shaking whilst taking bloods - he has tremors which are a side affects of his meds, he suffers from epilepsy and cannot control them, he is also an outpatient of the Epilepsy clinic at Hairmyres hospital, if the Dr who was dealing with him had bothered to check his records at the hospital they might have noticed this. I appreciate  they have a job to do, but is this the way to treat patients?

I must thank the nurse who actually helped him by holding his arm while the Dr did what they were doing. My brother was upset by this Doctor's attitude and so am I. Doctors are supposed to have a better bedside manner or am I wrong? May I add this is not the first time he has experienced this lack of bedside manners from staff at Hairmyres. 

I would also as my brother's next of kin and POA like to be informed on when he is discharged if that's ok.