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"Brilliant staff"

About: Crosshouse Hospital / Podiatry Crosshouse Hospital / Xrays & Scans

(as a service user),

I want to highly compliment PODIATRY at Crosshouse Hospital at the Lester Centre here in Kilmarnoch Scotland.  

I want to personally thank ZOE(Team Leader), Sarah, & Gary for their most caring and highly efficient patient care!  

I’m diabetic (non-insolent) outpatient with a bad, possibly infected left foot where I developed a blood blister that appears went abscesses. The Podiatry team have been taking care of me a long time and I have given many compliments in the past.

This time it appears I developed a bad infection that if not for the PODIATRY Staff’s expertise and caring, I could possibly lose my left foot!

Zoe put an immediate referral to X-ray were the X-ray reception I.e. X-ray orderly CALLUM, and X-ray personal Emmer immediately took X-rays and process them back to Podiatry for further analysis.

I previously stopped in the VOLUNTEER CAFE, for I was a bit tired and the staff immediately helped me with a macaroon and coffee to offset my tiredness so I could get to X-ray. They are all very lovely staff.  

Zoe from Podiatry got me back on the appropriate medicine that I picked up at the pharmacy.  

I must say the correlation and communication of all the departments involved are tremendous!  I am so glad I live in SCOTLAND! Since the spring of 2016, I’ve been witnessing the thorough caring, attention to detail, magnificent patient care is so brilliant and made paramount!

Thank God we have these NHS services to help people and thank God we have the brilliant staff at the Cross House Hospital in Kilmarnoch that keep giving and making their best better everyday! 

There are so many places in the world that don’t have this NHS system, I thank God everyday we do!

Regards,

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran last month
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 18/03/2025 at 16:04
Published on Care Opinion at 16:04


picture of Pamela Gibson

Dear Devoted901

Thank you for taking the time and trouble to share this lovely feedback about the Podiatry Service and Radiology Department within University Hospital Crosshouse.

I am sorry to hear that you have been having difficulties with your feet, but glad to hear that the podiatry team have been able to provide you with such lovely person centred care. It is also reassuring to know that you also experienced this same level of care from the staff in the Volunteer Area and the X-Ray Department. This is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind words with the wider teams in these areas and in particular with the staff you have mentioned by name. I know they will all be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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