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"Let down by the lack of aftercare"

About: University Hospital Wishaw / Gynaecology (Ward 13)

(as a service user),

I recently had a myosure polypectomy procedure. Five days later, I had a massive bleed and due to being on holiday I had to attend a local A&E. After 5 hours bleeding/large clots, it stopped. I am now suffering daily cramps and pain, 2 weeks after the procedure.

I have phoned the women's health unit at Wishaw hospital for assistance on three occasions (the first being for advice) and been passed back to GP, even though they have just completed the procedure. I feel let down, by the lack of aftercare, I have not received a scan, presumed infection and am struggling daily with pain. 

I have attended GP who did not understand why the unit have not seen me, given the procedure has only recently been carried out.  They have had to request a scan via gynaecology, however cannot confirm how long this will take.

I phoned and was told to go to GP to request a scan. 

I phoned again 7 days later explaining I was in a lot of pain, I was told this wasn't normal but they didn't have a doctor on. That I probably had an infection but they wouldn't see me.

I attended GP, they cannot confirm if I have an infection due to the issue being in my womb, but it could be possible with the pain and I've been prescribed two weeks of antibiotics. 

I feel that the woman's health unit have failed in their duty of care, in terms of aftercare. They have completely the procedure and I have phoned for help. I am very worried about potential ongoing issues and have been ignored.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 19/03/2025 at 20:02
Published on Care Opinion at 20:02


picture of Jennifer Montgomery

Dear Anaxa22,

Thank you for sharing your experience of University Hospital Wishaw, Gynaecology.

I am sorry to hear about the lack of support you have had following your procedure. It is very disappointing to hear how the Women's Health unit has responded to your requests for help. I unfortunately can't confirm how long it would take for you to have a scan and would encourage you to continue contacting your GP or the emergency department if you require urgent medical care.

I have included our Patient Affairs department contact details below and would ask that you contact them, if you have not already done so, so that they can look into your concerns further and provide a personal response.

patientaffairs@lanarkshire.scot.nhs.uk

01698 752 800

I hope you start to feel better soon.

Best Wishes,

Jenni

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