"Very polite and courteous staff member"

I had to take my brother for a blood test and, on arrival at the centre, we were told that there had been an evacuation of the building earlier in the morning. The staff member explained the situation clearly and apologised for any subsequent delay in receiving treatment. This was important as my brother's mobility is severely limited due to his rheumatoid arthritis.

As the same staff member took my brother's blood she placed him at ease with her friendly, personal approach. She also fully explained the process to us and how long it would take for the results to be forwarded to his GP and to the specialist rheumatoid nurse. Throughout the appointment she was attentive, polite and shared her knowledge and skills in a professional but friendly manner.