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"Being deaf and trying to make an appointment"

About: Arun Integrated Care (Aic) PCN

(as a service user),

Being deaf an not able to ring doctors, told to go online. Been trying but no luck with that. Feel very anxious and dumped. I go into reception, no help, they say go online. I need face to face with doctor, why cant reception book me appointment, it's very stressful trying to use phone to make any appointments. I've walked in at 8am but no help.

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