"Repeated Failings"

Despite a previous promise to do better, this practice still fails to deliver a satisfactory service. Some of the following problems have been ongoing for three years, but I am restricting my comments that appertain to my experience last week, to have an injection of Prostap 3 into my stomach:

1. I tried to book an appointment using the 24 phone service. Complete failure, as the phone kept ringing without answering.

2. A side door to the staff room was left open, as it always is. I see no reason why I have to shut the door or ask for it to be closed. I have never had that problem elsewhere.

3. I was not asked for my name, date of birth or any identifying information.

4. The Prostap injection had already been prepared before I entered the room. When I raised the issue with the person giving the injection, they said that once mixed, the solution had to be left for two minutes. That information is incorrect, it has to be given immediately. I can only think it was mixed by vigorous shaking and left to settle for any bubbles to disappear.

5. I was told (as always) that my next injection of Prostap is due in 12 weeks. That is incorrect - Prostap 3 should be given every 3 months, which equates to 13 weeks.