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Empathy and support

Posted By Tamdiana

"Empathy and support"

About: General practices in Ayrshire & Arran

(as a service user),

Thanks to Doctor and staff at Oxenward Surgery, Kilwinning, for kindness, empathy and support when I was pretty ill during a routine appointment.

Very much appreciated, a great GP practice.

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Responses

Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 2 weeks ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 18/03/2025 at 15:50
Published on Care Opinion at 15:50

Dear Tamdiana

Thank you so much for taking the time to share this lovely feedback with us via Care Opinion.

I am very sorry to learn that you took unwell during a routine appointment at your GP Practice. However, I am heartened to hear that you received such kindness, empathy and support from the Doctor and staff at your GP Practice during this. This is a really lovely example of the person centred care that we strive to deliver. I do hope that you are recovering well now.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to ensure your lovely comments are shared with the team at Oxenward Surgery.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Danielle

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