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"Amazing staff who offer brilliant care"

About: Dalriada Urgent Care

(as a service user),

I have had to phone for advice on two separate occasions during my pregnancy. Firstly the receptionists are so lovely and always give that extra bit if reassurance and empathy. Both times I have been contacted by triage nurses who both have been an absolute credit to the service. They have been so knowledgeable, supportive, good listeners and helped to decide what was the next best move for me. Yesterday the lovely lady said she would prefer me to go straight to A&E but dealt with it in such a gentle way. They both have been the most amazing nurses I have dealt with and a credit to the service. On the previous occasion I also seen a doctor who was so gentle and although couldn't do anything for my issue at the time he gave me the time to be listened to when I know they are so busy. So thank you for a brilliant experience. 

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Responses

Response from Janet Shields, Complaints Manager, Governance, Dalriada Urgent Care last week
Janet Shields
Complaints Manager, Governance,
Dalriada Urgent Care
Submitted on 26/03/2025 at 17:02
Published on Care Opinion at 17:02


Dear Very happy family

My name is Janet Shields, Governance Lead in Dalriada Urgent Care. Thank you for leaving such kind feedback. We very much appreciate you taking the time to get in touch to tell us about your positive experience.

Unfortunately is often only the negative feedback that organisations such as us receive. Therefore, I am extremely grateful for your correspondence and hope that should you require to use Dalriada Urgent Care in the future you will receive the same quality standard of care that we aim to provide.

Kind regards

Janet

Janet Shields

Governance Lead

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