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Good care reversed by waiting on hard chairs

Posted By annnj47

"Good care reversed by waiting on hard chairs"

About: Tenbury Community Hospital / Tenbury Inpatient Wards

(as the patient),

I had a stay in the Tenbury Cottage Hospital and as part of the investigations they looked at my hips.

All in all, my stay was very good and the care, food etc, was very good, and by the time I left, my hips felt better. However, I was offered transport home and had to wait 12 hours which resulted in my hips being bad again as a result of sitting on a hard chair. 

This is very disappointing given the good care I had received before. 

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Responses

Response from Samantha Matthews, Deputy Ward Manager, Tenbury Community Hospital Wards, Herefordshire and Worcestershire Health and Care Trust 2 weeks ago
We are preparing to make a change
Samantha Matthews
Deputy Ward Manager, Tenbury Community Hospital Wards,
Herefordshire and Worcestershire Health and Care Trust

Submitted on 01/04/2025 at 10:09
Published on Care Opinion at 10:17

I am sorry to hear the long wait in a hard chair caused you pain whilst waiting for transport home. I apologise for the distress this has caused you, following a satisfactory stay at our hospital.

In the future we shall consider offering patients the choice to rest back on their bed, should there be a lengthy wait for their transport

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