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"Cannot praise them enough"

About: Dumfries & Galloway Royal Infirmary / Accident & Emergency Dumfries & Galloway Royal Infirmary / Trauma & orthopaedics

(as the patient),

I was away on a weekend break in Loch Lomond with my husband. Suddenly, with no warning, I got a shooting pain in my left hand. My left hand 'curled' up and I could not straighten it out at all! Agony!!

I went to vale of leven hospital as it was the nearest, where after 4 hours wait, and x rays, the staff there had no idea what the problem was. They told me that it was not broken or dislocated and suggested that I go back to my local hospital in Dumfries.

The following afternoon, I did just that and I am so glad I did!! The treatment I received was first class and beyond!! I was seen by a lovely nurse within 10 mins of arriving. She assured me that I wouldn't leave without an explanation as to what the problem was. 10 mins later I was seen by an orthopaedic specialist, who looked at my x rays (from vale of leven). He agreed that there were no broken bones so he brought in another consultant for a second opinion. He instantly recognised the problem as 'Trigger' finger and explained that he could try and manipulate my hand back into 'normality'. A 4th member of staff came and gave me morphine and gas and air to help numb the pain of this (agonising!) procedure.

Within minutes my hand released! I cannot praise the 4 members of staff that treated me highly enough! They were calming and professional throughout and the expertise of the 2 consultants ensured I left the hospital with hand completely back to normal.

What a service!!! I feel so grateful the the all the staff that helped me---and made a cup of tea for my traumatised husband! I feel so lucky that I was seen by such brilliant professionals! This all took place in the A and E dept at Dumfries Infirmary

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Responses

Response from Stephen Morrison, Patient Experience Support Officer, Patient Experience, NHS Dumfries & Galloway 2 weeks ago
Stephen Morrison
Patient Experience Support Officer, Patient Experience,
NHS Dumfries & Galloway
Submitted on 19/03/2025 at 13:57
Published on Care Opinion at 13:57


picture of Stephen Morrison

Dear Jilgt99,

Thank you for your feedback. I’m so glad to hear that the treatment you received from the A&E department at DRGI was first class. I can only imagine the pain you were in.

Although being told it wasn’t broken or dislocated, it would still be worrying still being in pain and not really knowing what was wrong with your hand, but I’m glad the consultants got to the bottom of it and managed to quickly sort it out and relieve you of the pain.

I will be sure to share this feedback with the team and individuals involved because I’m sure they will appreciate your kind words.

Thank you again for your kind words and all the best,

Stephen

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