"Abysmal service "

I am absolutely disgusted by the lack of care and professionalism at Tower Hill Medical Practice. Despite submitting an urgent online request for an appointment, it was completely ignored—no response, no follow-up, nothing.

Today, my pregnant wife drove 40 minutes to the practice to have a foreign prescription converted to an English one—a simple 5-minute task that any competent GP could have handled on the spot. Instead of receiving the basic medical assistance she needed, she was dismissed and told to book an appointment for who knows when, despite the fact that this was an urgent matter that could impact the survival of her pregnancy.

I have been paying into the NHS for 10 years and have never needed to use its services—until now. And the one time we ask for something as minor as a prescription conversion, we are treated like we don’t matter. This is an abysmal level of service and a clear failure of duty of care. If this is the way they handle urgent pregnancy-related concerns, I have zero confidence in their ability to provide proper care for anyone.

Shame on Tower Hill Medical Practice for their lack of compassion, efficiency, and basic human decency. I wouldn’t recommend this place to anyone who actually values their health and time.