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"Domestic Disability aids in North Ayrshire."

About: Allied Health Professionals (Occupational Therapy, Physio, Dietetics, Speech & Language, Enhanced Intermediate Care) / Aids and adaptations Allied Health Professionals (Occupational Therapy, Physio, Dietetics, Speech & Language, Enhanced Intermediate Care) / Community Occupational Therapy

(as a service user),

I was referred to OT and OH via my work and did not have a very good experience. I then had a follow up with my GP and contacted North Ayrshire services. I was helped by Shirley, Rehabilitation Support Officer with the North Ayrshire Health and Social Care Partnership. The level of care and support I received was excellent and totally non-judgemental. I have a couple of physical and mental conditions that are gradually having a greater impact on my lifestyle, as they have 'crept up slowly' I hadn't realised just how much I was adapting, accommodating, and limiting what I was able to do. Over the space of a couple of months I had a banister on my stairs, a handrail at my front door, and a shower seat. I have used them all so much more than I thought I needed to.

They have given me back some of my independence and confidence. Shirley and her team have been brilliant, have followed up with phone calls and made themselves available for anything they may be able to help with in the future. It is horrible admitting to need help with 'simple' everyday tasks, it's even harder asking for help. They have made such a positive difference in my home life, I'm really grateful.

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Responses

Response from Nicola Rowan, Team Manager, Health and Social Care Partnership 2 weeks ago
Nicola Rowan
Team Manager,
Health and Social Care Partnership

Manager at Dirrans Centre

Submitted on 02/04/2025 at 11:14
Published on Care Opinion at 11:26


Dear Stubborn,

Thank you for sharing your story. Firstly, I am sorry to hear you did not have a positive experience accessing support via your work.

I am however, very pleased to hear you felt the support received from Shirley was person-centred and the equipment recommended has benefited your life in such a positive way. Asking for help is not always easy however it is reassuring to know services are here to support you and make a difference.

Thanks again for taking the time to tell us about your experience.

Kind Regards,

Nicola Rowan

Occupational Therapy Services, North Ayrshire.

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