"Appalling "

Today I called as soon as the phone lines opened to make an appointment for my young child who had been up all night screaming in pain with severe earache and a fever. I was told I could have a phone consultation. When I explained he needed to be seen as I believed he had an ear infection and would require it to be looked at before possible antibiotics I was told I’d have to wait until Friday afternoon. I explained I needed an on the day appointment for fear his eardrum may rupture prior to Friday the receptionist told me it was not possible. Appalling care of a very young child.