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"Kindness and professionalism"

About: Victoria Hospital / Pre-assessment Victoria Hospital / Urology

(as a service user),

I recently attended the Pre-Assessment Unit. I would simply like to thank the staff in the unit (my principal nurse was Andrea) for their kindness and professionalism in taking me through the process.

The introductory letter from the Health Board confirming the appointment was informative and helpful, and the process to date from referral by my GP to the Urology department has been very efficient and the staff commendable.

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Responses

Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife last month
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife
Submitted on 20/03/2025 at 16:22
Published on Care Opinion at 16:22


picture of Stephanie Allan

Dear Fiffj93,

Thank you for taking the time to provide feedback on the pre-assessment department.

I am delighted to hear that you had a good experience and felt all the staff involved particularly Andrea were kind and professional.

It is important to us as a team that you feel well supported and at ease asking any questions you may have.

I Will pass on your compliments to Andrea and the rest of the team. On behalf of the pre-assessment department I wish you well with your upcoming surgery and recovery.

Kind regards

Stephanie Allan

Senior charge nurse

Pre-assessment department

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