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Psychological Therapies maintenance work

Posted By Kell21384

"Psychological Therapies maintenance work"

About: Adult Psychological Therapy Services (APTS) / Northern Sector (Old Bridge house)

(as the patient),

I attend old bridge house for 1-1 appointments, at the moment there is renovations being done to the building.  The noise in the building and the amount of men walking around is disturbing and stressful, when you struggling with trauma.  We have just been told we have to move rooms it's taking me months to start to relax and feel comfortable in the room I'm currently in and now we have to move rooms and I will struggle with the change. 

Also the shared waiting room can be crowded and noisy and i have now had to bring my partner to sit with me as it over whelms me.  Going to these appointments are ment to a safe space. With all the work being done during appointment times they aren't safe. I'm thinking of taking a few weeks break until there done.  I feel my treatment will go backwards if I take a break 
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Responses

Response from Ciara Payne, Cognitive Behavioural Therapist, Adult Mental Health, WHSCT 2 weeks ago
Ciara Payne
Cognitive Behavioural Therapist, Adult Mental Health,
WHSCT

Submitted on 24/03/2025 at 21:07
Published on Care Opinion at 21:07

Dear Kell21384

Thank you for taking the time to provide feedback on your experience attending appointments in Oldbridge House

.I would like to apologise that your experience has fallen below the standard that we as a team strive for. I am sorry that you have felt overwhelmed and stressed.

As a team we appreciate the importance of providing a safe and therapeutic environment for people attending appointments. We also acknowledge the importance of continuity of rooms to help people feel comfortable whilst attending therapy.

We were aware that the building work would cause some disruption but it was underestimated the disturbance it has caused. We are hopeful that when the work is completed the environment will be improved for all.

One of the benefits of using Care Opinion is that your feedback is distributed to the Senior Management Team, I will ensure that your views are discussed.

Once again I thank you for sharing your thoughts as your feedback is very important to us.

Best Wishes

Ciara Payne

Cognitive Behavioural Therapist

Oldbridge House

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