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Feel upset about lack of care after a biopsy

Story from nhs.uk

"Feel upset about lack of care after a biopsy"

About: University Hospitals Birmingham NHS Foundation Trust

I am having bad side effects from anti seizure meds,Ive tried countless times to speak to neurology,Ive left messages but they do not answer meanwhile Im getting worse,its all too much I am 70 with suspected lymphoma,its distressing,plus consultants secretary cancelled my appointment which i knew nothing about,i feel badly let down dont know where to go

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust last week
University Hospitals Birmingham NHS Foundation Trust

Submitted on 24/03/2025 at 09:54
Published on nhs.uk at 09:54

'Dear Patient

Thank you for taking the time to provide feedback about the UHB trust. We are really sorry to hear that you are experiencing side effects after your treatment and not knowing who to reach out to for assistance. We like to apologise our care fell short of our usual standard.

If you think it’s appropriate we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes,

Patient Experience Assistant at University Hospitals Birmingham

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