"Very Poor Practice"

About: Mayflower Medical Group Mayflower Medical Group Plymouth PL5 1PL https://www.mayflowermedicalgroup.co.uk/

Posted via nhs.uk last month

Been having difficulties with shortness of breath for 12 weeks. No access to a GP. Practice Nurse prescribed antibiotics two weeks ago, to no avail. Attempted e consult 4 days ago with a statement that you will reply in 48 hours! You replied with seconds to spare, to say that you would reply within a further 48 hours!
Message today to make appt for bloods…complaint is shortness of breath! No chest x-ray, no spirometer! Tried to call for a nurse appointment for bloods at 13:55 today. No. 25 in queue, requested phone back. No phone back, all lines busy from 1600 and cut off.
My complaint is not an accident or emergency, yet, and I refuse to sit in A&E for 24 hours.
I sincerely hope that my condition is not serious!

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Mayflower Medical Group

Submitted on 21/03/2025 at 10:40

Published on nhs.uk at 10:40

Dear Patient, Thank you for providing feedback, all feedback, whether positive or negative is a crucial part in developing the surgery as we always endeavour to provide an effective and ever improving service to our patients.
I am sorry to hear you have cause to raise concerns. I can see you have since emailed the Patient Engagement Manager and we will be in touch with you shortly.
Regards

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