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"Very kind, understanding and easy to speak to throughout"

About: Talking Therapies Rotherham

(as a service user),

Advised to self refer for a severe phobia that i didnt think anyone would be able to help with as i hadnt heard of it before and couldnt find anything online that matched.

The lady who did my assessment was absolutely fantastic. I honestly cannot thank her enough. She made me feel valued and important and reassured me that she would find the best avenue for help for me because of the impact it was having on my day to day life.

She took time to really listen and understand my problem and was honest throughout about finding out the best route for me and getting back to me once she had. She stuck to everything she said, calling me back at the end of the week with what treatment had been decided and gave me all of the information i needed.

Very kind, understanding and easy to speak to throughout. Answered all of my questions thoroughly, leaving me feeling fully informed and very positive about the agreed plan of action.

She is an absolute credit to the NHS. If youre reading this, thank you so much.

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Responses

Response from Faye Braich, Clinical Lead & Cognitive-Behavioural Psychotherapist, North Lincolnshire Adult Mental Health and Talking Therapies Care Group, ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST last week
Faye Braich
Clinical Lead & Cognitive-Behavioural Psychotherapist, North Lincolnshire Adult Mental Health and Talking Therapies Care Group,
ROTHERHAM DONCASTER AND SOUTH HUMBER NHS FOUNDATION TRUST
Submitted on 24/03/2025 at 15:26
Published on Care Opinion at 15:26


Hi Phobia96,

Wow, that an amazing piece of feedback to receive! I can't thank you enough for taking the time to write all of this down. I am delighted that you received such a high level of care from our clinician, that she left you feeling valued and important, that she really listened, understood your problem, and was honest throughout. I don't have a way of identifying the staff member by reading this review, but it is so heart-warming to know you received the high standard of care we wish to deliver to all of the people who access our service.

If you do want to pass this feedback onto the clinician, you are most welcome to give our admin a call and ask them to pass on the name of the clinician you saw to me, Faye. I can then share this with them directly.

Thanks again, and I wish you all of the best with your planned treatment. Have a lovely week.

Kindest regards,

Faye

Clinical Lead

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