Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Very Poor Practice

Story from nhs.uk

"Very Poor Practice"

About: Greenwich Peninsula

This is my 87 year old mothers practice who suffers from Dementia, Chronic COPD, deaf and she is bed bound, I care for my mum and deal with her correspondence including telephone issues, this practice is very difficult with releasing her vital medication.

To the point of several calls today with no result of her meds, I had to call an ambulance as her nebula needed for her nebuliser, I'm very disappointed, this practise my mum has used for 55 years.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Greenwich Peninsula yesterday
Greenwich Peninsula

Submitted on 03/04/2025 at 10:40
Published on nhs.uk at 10:40

Thank you for your feedback. We are sincerely sorry to hear about the difficulties you have encountered in obtaining your mother’s medication. We fully appreciate the importance of ensuring timely access to prescriptions, particularly for patients with complex health needs, and regret any distress this situation has caused.

We would like the opportunity to discuss this matter with you further to explore how we can better support your mother’s care. Please contact our management Team at your earliest convenience.

Thank you for bringing this to our attention. We value your feedback and remain committed to providing the highest standard of care.

Best Regards

Practice Management

Greenwich Peninsula Practice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k