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"My morning with Urology"

About: Ottery St Mary Hospital / Urology

(as a service user),

Immersive Reader

I have had some frequency and urgency issues over several years

My doctor referred me to Urology at OSM and I was sent a 3 hour morning appointment

Absolutely fantastic

From the lovely greeting from the receptionist at both receptions, all the nurse specialists, the management and of course the consultant

Everyone seemed to be caring, concerned and very professional

There were quite a few gents seen during the time I was there and as far as I saw everyone felt the same

I feel that the NHS have done a remarkable job setting up this local Urology Clinic at OSM hospital

Everything has been thought through and I was made to feel the most important person there

In just over 3 hours I was carefully looked after and thankfully I had a successful and reassuring outcome

Thank you to the whole Team for a job well done you certainly exceeded my expectations

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Responses

Response from Soosie Cole, Lead Benign Urology Nurse Specialist / Clinical Lead Urology & GI Physiologists (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Soosie Cole
Lead Benign Urology Nurse Specialist / Clinical Lead Urology & GI Physiologists (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 26/03/2025 at 16:40
Published on Care Opinion on 27/03/2025 at 11:03


Immersive Reader
picture of Soosie Cole

Dear Septembertz37

Thank you so much for taking the time to share your experience of our one stop urology clinic

I was pleased to read that you felt important and cared for throughout your visit

As a team we are extremely proud of the service here at Ottery St Mary and it gives the team a real boost when we read that you had a positive experience.

I will make sure to share your feedback with the clinical and admin teams as well as our senior leaders

  • 2 people think this response is helpful