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"Our experience in GRI"

About: Glasgow Royal Infirmary / Accident & Emergency Glasgow Royal Infirmary / Medical HDU (Ward 44)

(as a relative),

My husband presented to A&E with a bleed to his stomach and vomiting blood. We were assessed very quickly and he was admitted and had an endoscopy and a lower abdomen CT the next day. After the endoscopy he was taken to HDU and that night were told there were some bony abnormalities picked up on the CT and they were running various tests. The following day we received the devastating news he had advanced prostrate cancer.

I want to take the opportunity to highlight the outstanding care he received and the compassion and empathy we both received from all the members of staff involved in his care.

I would like to make a special mention to Dr Templeman in A&E, Ms Leggit the GI consultant and Dr Rollo in HDU and Mr Palmer the urology consultant in particular Dr Rollo who had to break this news to us. She was absolutely amazing and we will be eternally grateful for the compassion and support she gave to us. She went out of her way to explain everything to us and made a point of checking in on us even when she wasn’t working in HDU that day and I don’t have the words to explain how much that helped.

I’d also like to highlight how wonderful all the staff in HDU were from the nurses to the domestic staff everyone made this journey the very best it could be. In particular the following nurses - Gemma, Janice, Jen, Laura, Gerry, Claire, Rachel and Heather.

I’m a fellow nhs employee and all I can say is the way your staff conducted themselves makes me very very proud to be part of the NHS.

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Responses

Response from Linda Caldwell, General Manager, ED and Acute Assessment Unit, Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 2 weeks ago
Linda Caldwell
General Manager, ED and Acute Assessment Unit, Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde
Submitted on 03/04/2025 at 11:10
Published on Care Opinion at 11:10


Dear Lynsdrew

Thank you so much for your lovely feedback to the teams in ED and HDU especially at such a devastating and upsetting time for you and your husband.

To receive feedback like this means so much to the teams so please be assured that I will share this with all involved, including the Urology and Domestic teams and especially Dr Rollo.

My grateful thanks to you and your husband.

Take care

Linda

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