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Causeway A&E and greenzone

Posted By magpiens89

"Causeway A&E and greenzone"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Minor Injuries Unit

(as a service user),

I broke my ankle a couple of weeks ago and attended causeway hospital a&e in the morning, I was quickly booked in and sent to the green zone to be seen, although it was busy I was seen quickly, treated and it was communicated to me that I could be waiting a while and told the reason why I was checked on and felt listened to at all times. I just wanted to thank all staff at the hospital and kind people I came in contact with. I feel confident in my care going forward from causeway hospital and think it’s important to recognise this and give thanks where thanks is due.

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Responses

Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 2 weeks ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 24/03/2025 at 16:17
Published on Care Opinion at 16:17

Hello maqpiens89

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway ED. I am sorry to hear you recently sustained an injury and had to avail of the services that are offered within our department. I am delighted to read this positive feedback and to hear that you were assessed and treated quickly. Good communication is key to patient satisfaction, and this is a great example of how good communication can have a positive impact.

Thank you for taking the time to leave this feedback; I will ensure it is shared with all staff within the department. Positive feedback is key to improving staff morale and reminding staff of the fabulous care they continue to deliver.

I hope you continue to make a strong recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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