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Excellent advice

Posted By Kat531

"Excellent advice"

About: NHS 24 / Scottish Emergency Dental Service

(as a service user),

I phoned NHS 24 Dental line on behalf of my daughter. She had an ongoing infection in her mouth which had been treated by her dentist and reoccurred. She was in a lot of pain and could hardly speak.

Our call was answered promptly and we then spoke with the dental nurse Beverley. Beverley assessed my daughter thoroughly and methodically. She showed compassion and empathy while giving my daughter excellent advice on how to manage her pain and swelling . Beverley arranged an appointment at the dental clinic for my daughter to be reviewed and receive further treatment . Beverley also transferred us for a clinical assessment as she felt my daughter had more going on than a dental infection . My daughter and I are very thankful for Beverley's care and appreciated her person centred approach.

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Responses

Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 last week
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 26/03/2025 at 10:46
Published on Care Opinion at 10:46

picture of Stephanie W

Dear Kat531,

Thank you for sharing your story on Care Opinion. I was sorry to learn you had cause to contact 111 due to your daughter’s dental issues.

I am delighted that NHS 24 played a part in your daughter’s positive patient journey and arranged her onward care. I hope she is now feeling much better after her treatment.

It is wonderful to hear that Beverley was so compassionate and empathetic and that she provided your daughter with such good advice!

If you wish to share some more information with me, including your Care Opinion user name, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your experience.

Best wishes to you both,

Stephanie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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