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Appointment making

Posted By March25

"Appointment making"

About: Collingham Medical Centre

(as a service user),

I was told I could book an appointment through the app online. 

I find this is so difficult to do it is not viable. I think the app is not user friendly which is very bad if you feel unwell or are not a technology expert.

It only gave 2 appointment options for vaccinations and something else and no Gp appointments were listed.

As a full time employed person I can’t make an appointment in work time. I can’t see what late appointments there might be available. I am not allowed to use my phone at work apart from my break time. I can never get through in time on my break. Even after waiting on hold for 15 minutes.

Currently I do not rate the service as a viable service to people. I feel that all means of communication are failing. 

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Responses

Response from Collingham Medical Centre last month
Collingham Medical Centre

Submitted on 28/03/2025 at 17:22
Published on Care Opinion at 18:37

'I apologise for any frustration caused by the current process of booking appointments through the link and the limited appointment options available. I completely understand how this may not be the most convenient for you, and I sincerely appreciate your feedback.

We are constantly working to improve our systems to make things easier for all of our patients. In the meantime, if you ever have trouble scheduling, please feel free to reach out to our office directly, and we will be more than happy to assist you with finding a suitable time. We have reduced our call wait times so hopefully you won't have a problem getting through and you can also use the call back option if the line is busy. We are open until 8pm on Mondays.

Thank you for your understanding, and we hope to continue providing you with the best care possible.'

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