"Lost property again"

I was recently in Tameside Hospital and when I left I realised that I had forgotten the Base/Seat off my wheelchair. This was really troublesome to me as I use it all the time removing it because when waiting in A&E usually for hours the chairs are just unbearable to sit on. 

We reported the loss and knew where we had it last but when we contacted reception the receptionist went off but quickly returned stating that it wasn’t there   After a couple of days my wife asked again and was told it wasn’t there. As it happens I had to return to the hospital so I asked again and was told that it had not been found and that they had already told the same thing to my wife. The receptionist was very frosty but so can I when goaded. I insisted that they go and ask again, which they did, and lo and behold-they found it. Sometimes you just have to be forthright and insist that you are taken seriously. 

I am currently in hospital now and the porters came for me at 2am in the morning, which I believe is against hospital policy but in my experience this is ignored and it’s normal to move all the patients around at that time. 

As you can imagine you are unwell, bleary eyed and the porters and the member of staff are saying we will get everything don’t worry as they rapidly pack you stuff into the two shopping bags I had brought them the rest is place on your bed. They dropped my I pad which was very expensive and the screen is now cracked and the nurse just commented blatantly that the Ipads are very strong. 

When I was being unceremoniously moved my little black bag went missing with my toothbrush, toothpaste, brush, comb, and a new bottle of unopened aftershave (miniature) and guess what happened when we contacted the ward.  

Well guessed they can’t find it. 

Where is the policy requirement to make the staff fill in a simple form when properly is found? 

It seem that property just disappears although we know things don’t. 

I don’t know what the redress is but I intend to find out. I think patients are being told that their belongings are safe and things are clearly not right