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"Lack of care and understanding"

About: Neurology / Ward 23A - Neuromedicine

(as the patient),

I have been very unwell for over 2 years now and still going through the worst time of my life. In February 2023 I became unwell and ended up in ward 23A Ninewells (where it was a shambles from day 1). I ended up getting an MRI brain scan which showed up damage in my brain stem in the medulla. 

I’ve suspected I’ve got MS since this started but apparently all my medical investigations don’t show MS. I was given a 3 day course of IV steroids then sent home with oral steroids. I ended up back in hospital about 3 weeks later with symptoms spreading through my body. 

I got more steroids etc but on this occasion I also had bad spasms in the hospital and other things. I’ve been left with a left shoulder droop, weakness down my left hand side and my skin is very sensitive.  I’m extremely tired and fatigued all the time, I need to walk with crutches and I occasionally fall over. I get dizzy, very bad pins and needles etc….the list goes on. 

After having goodness knows how much blood taken and raised white blood cells count for over a year (my GP let me see the results) with raised protein levels in the lumber punctures I got, nothing has been done! I have had some MRI brain scans without contrast and the damage is still there.  

I’ve not been treated except with short course steroids occasionally for over 2 years and still I’m very ill. I’ve practically been left for 11 months with a significant brain injury with literally no treatment whatsoever or any care or follow up appointments by neurology in Ninewells until I’ve gone to my GP. At one point I was ill and had to go to A&E, where I ended up struggling for breath, losing my voice, and being very very ill and the neurology department didn’t seem to care whatsoever. My wife phoned my consultant’s secretary to explain things and when they phoned back I was told to go to my GP!…the shocking lack of care continues…..

The neurologist don’t seem to know what’s wrong with me, but don’t seem to care or don’t seem interested in trying to find out because they literally just leave me to get on with this debilitating condition without trying to find out what it is. (It may be Neurosarcoidosis.)

My life has been ruined by this as I’ve lost my job, my income, my ability to be a man and support my family and it is very tough! To hear your neurologist whisper to their understudy  that this is all psychological when you have a significant brain injury proven on an MRI scan does make you question life in general. 

You then give up because if that’s the experts opinion what hope is there?

I’ve questioned why the neurological department at ward 23A in Ninewells quite simply don’t appear to care about me and why I’ve been left to get on with things for practically 2 years without treatment, getting worse and simply not being able to live properly. 

If that is the attitude of the professionals treating you then how do you actually live your life being this ill knowing that you’re not going to get better because the professionals don’t seem to care about your treatment? 

I’ve been distraught with this for over 2 years now and still no further forward yet I get more disabled every day!

I believe the covid vaccine has caused this damage to me, but of course that has been completely denied! I was perfectly healthy before that!

I’m writing this because I feel that people need to know that the Neurolorgy department of Ward 23A in Ninewells, in my case, have shockingly let me down for 2 years now and it’s still ongoing! I am completely lost with this, my life has been ruined with this and the damage is definitely done as I’ve had no treatment for 2 years!! 

I’m not the type of person that complains and I’m very thankful for the NHS (the experience I’ve had with other departments and hospitals has been A1) but on this occasion the complete lack of care and compassion has let me down to the point where I’m now at my wits end as I cant take this anymore! 

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Responses

Response from Service Manager, Neurosciences, NHS Tayside last week
Submitted on 27/03/2025 at 14:44
Published on Care Opinion at 16:38


Many thanks for taking the time to raise your story with us regarding your care experience, within the Neurology service.

On behalf of NHS Tayside, I would like to take this opportunity to sincerely apologise for the distress and anxiety this experience has caused to you. I acknowledge how difficult and worrying this experience has been for you.

Within the description of your care journey account and due to the set-up of Care Opinion, I can confirm we are not supplied with any of your personal details.

Due to the nature of your concerns, we would like to try and conduct an in-depth review to the experience you have described. We would therefore be grateful if you could provide your name, your Care Opinion name, your address, your date of birth and CHI number (if known) to the NHS Tayside Patient Experience Team. You can do so in writing to:

Patient Experience Team

Ninewells Hospital

Dundee

DD1 9SY

Via email: tay.feedback@nhs.scot

Or by telephone on 0800 027 5507

Thank you.

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Response from Nicola McKee, Lead Nurse, Specialist Services, NHS Tayside last week
Nicola McKee
Lead Nurse, Specialist Services,
NHS Tayside

I work as a Lead nurse within the Triumvirate structure for Specialist Services. I provided Leadership and Professional Nursing support to the following teams: Renal, Oncology, Haematology, Neurosciences (which include Neurology, Neurosurgery and all linked specialities), Genetics, Advanced Intervention Service and Pain Service in addition to this I also provide Professional support to the Radiology Nursing service and Stracthro Regional Treatment Centre.

Submitted on 27/03/2025 at 14:50
Published on Care Opinion at 14:50


picture of Nicola McKee

I'm really sorry to hear that you've been going through such an incredibly difficult and painful experience. It must be so frustrating and disheartening to feel like your concerns aren't being properly addressed, especially when you've been struggling for such a long time.

Though I don’t know the specific details of your case, I want to reassure you that your feedback is taken seriously, and I sincerely apologize for the distress you've experienced. It's important that every patient feels listened to, valued, and supported throughout their healthcare journey.

We understand how overwhelming it can be to feel like you’re not making progress with your treatment, and that sense of being unheard is painful. If you’d like, I can suggest reaching out to our Patient Experience Team, via the details below to allow us an opportunity to investigate your concerns further.

Patient Experience Team

Contact the Team

Email: TAY.feedback@nhs.scot

Freephone: 0800 027 5507

Extension: 35507

Please don't hesitate to get in touch with them if you feel it would be helpful — your voice matters, and you should be treated with the utmost compassion and respect throughout your care. Thank you for sharing your experience, and I truly hope things improve for you soon.

Kindest regards

Nicola McKee, Lead Nurse, Specialist Services

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