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"Friendly and positive vibes"

About: University Hospital Wishaw / Day Surgery

(as a service user),

I recently had to attend for surgery after I broke my wrist. I was really anxious after previously having a bad experience at this hospital, but from the minute I got to the day surgery unit the staff were so lovely (especially Kirsty and Brian) and made me feel so at ease.

Dr Moodie came and introduced himself to me and instantly gave me good vibes and confidence that I was in good hands.

The theatre staff were all amazing and even played music of my choice, which was a lovely touch as I had opted to stay awake.

I met another lovely gentleman who I think was the anaesthetist and again it was just friendly and positive vibes from everyone I met.

Just had my check up at another hospital and the consultant told me everything is looking perfect and I’m well on the road to recovery already.

Thank you everyone who cared for me - especially Fraser - you are all an asset to the NHS. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 28/03/2025 at 22:13
Published on Care Opinion at 22:13


picture of Jennifer Montgomery

Dear Bails28,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery.

I am sorry to hear about your broken wrist and that you required surgery. I can only imagine what a worrying time this was for you and I am glad that you were treated with such a person centred approach to care during your surgery. I imagine the high standard of care and compassion shown helped you to feel more at ease.

I will ensure that your kind words are passed on to the whole team who I am sure will delighted to hear your feedback and get a real boost in hearing it.

I hope you are recovering well.

Best Wishes,

Jenni

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