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Friendly and reassuring staff

Story from nhs.uk

"Friendly and reassuring staff"

About: Buckland Hospital

I attended Dover Eye Centre today with my mother who needed cataract surgery. From the moment we arrived the staff were extremely friendly and reassuring. Nothing was too much trouble. They used humour and empathy to put my mum at ease. While mum was having the surgery the staff came out to make sure I was ok as well a gesture that was greatly appreciated. Once the surgery was finished they brought mum out to me and went to get her a drink before we left. I would thoroughly recommend the eye centre to anybody needing cataract surgery. Thank you to all concerned today who took great care of mum.

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Responses

Response from Josh Page, Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust last week
Josh Page
Patient Feedback Co-Ordinator, Patient Voice and Involvement,
East Kent Hospitals University NHS Foundation Trust

Submitted on 10/04/2025 at 16:24
Published on Care Opinion at 16:24

Thank you so much for passing on such lovely feedback. I will make sure to share your comments with the department.

I wish your Mother a speedy recovery and all the best to you as well.

Kind regards

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