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"How much of a decline Wishaw Hospital is in"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

Since the hospital has opened I have been very fortunate to only have to visit the A&E department on a number of occasions

My latest visit tells me that in future, I will go the extra miles to another hospital in the area.

WG is dirty and facilities limited. Toilets are filthy, floors disgusting, vending machines broken, waiting areas partly shut down.

I know that it’s been mentioned that the NHS is on its knees and to be honest, my visit there last night has opened my eyes to it but I couldn’t believe how bad it has become.

I know it’s not the staff's fault and the one triage nurse I seen in my 9 hours at hospital before ultimately leaving couldn’t have been be nicer, as well as the cleaner who did a quick sweep up every few hours but missed 50% of the rubbish as they seemed to be fighting against an unmanageable task.

The tannoy system regularly announcing that they are sorry for waiting times and it’s not the staff's fault so please respect them, which in my time there 99% of people were respectful.

However the other Tannoy message announces that if you can’t wait any longer to be seen then please tell receptionist on way out, that message tells its own story as the number of people clearly in pain walking out the hospital to go home was frightening, these people will possibly wake up this morning and call an ambulance due to pain which will ultimately stretch that service also.

I think the general manager or the director of the hospital, whatever is their correct title, should hang their head in shame that they have allowed the hospital to decline like this under their management. I mention this because although politics has a lot to do with it and budgets etc, WG is by far not being managed correctly in my eyes and I can’t be the only one thinking this.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire 3 weeks ago
Faith McCrea
Service Manager, Emergency & Medical Services, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 28/03/2025 at 11:22
Published on Care Opinion at 11:22


Dear Reilly625

Thank you for sharing your recent experience of our Emergency Department here at University Hospital Wishaw. I am sorry to hear of your poor experience and would like to apologise to you. There are current building works going on within the Emergency Dept and that is the reason that an area is currently cordened off and out of use. This will not be for a prolonged period of time.

I fully appreciate your concerns and I can assure you that we take all concerns from our patients and relatives very seriously in order to improve our services, amidst the current pressures the Emergency services are under. Unfortunately, due to pressures on the site our patients are waiting longer to be seen, which is very difficult to manage with the volume of patients accessing our services. The tannoy system is in place to communicate to patients in the waiting room in relation to the time to be seen as well as encourage any patients who have not had an accident or an emergency to consider other clinical alternatives.

All management actions are prioritised and taken to support the Emergency Department daily, however due to the volume of patients attending our hospital some immediate actions are limited.

Please be assured that we are working on a range of improvements to reduce waits within the Emergency Department and will continue to progress with these initiatives.

I have escalated to the appropriate team in relation to the waiting room cleaning schedules and vending machines and I will ensure this is further picked up again as it is important that these machines are working properly

Best wishes

Faith

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