"Worst gp ever "

Dear Patient

Thank you for reaching out to share your concerns regarding your recent experience at Novum Health Partnership. We sincerely regret that you feel disappointed with the service you received and that your health concerns were not addressed in the timely and compassionate manner you expected. Please accept our sincere apologies for any distress this has caused you.

We fully understand how frustrating it can be to feel unwell and not receive the level of care and urgency you need. This is certainly not the standard of service we aim to provide, and we take your feedback very seriously. Ensuring that our patients feel heard, respected, and well cared for is our priority, and we deeply regret that you did not experience this during your visit.

Regarding your appointment, we appreciate that waiting for care when you are feeling seriously unwell can be distressing. We always strive to allocate appointments as efficiently as possible based on clinical urgency, but we recognize that delays and appointment availability can sometimes cause frustration. We are currently reviewing our appointment scheduling to find ways to improve access to timely care for all our patients.

We are also very concerned to hear that you found our staff to be rude and unhelpful. Professionalism, kindness, and empathy are fundamental values in our practice, and we apologize if you felt that our team did not demonstrate these qualities. We take all feedback seriously and will be addressing this matter internally to ensure that every patient is treated with the respect and compassion they deserve.

Your experience is important to us, and we would appreciate the opportunity to discuss your concerns in more detail. If you are willing, we would be grateful if you could contact us directly at [contact details] so that we can look into this further and work towards resolving the issues you faced.

Once again, we apologize for your experience and thank you for bringing these matters to our attention. Your feedback helps us improve, and we are committed to ensuring that all our patients receive the high standard of care they deserve.

Kind Regards

Miss M Stewart

Practice Manager