Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

She put me at ease straight away

Posted By Gem8182

"She put me at ease straight away"

About: Inclusion Thurrock (Talking Therapies)

(as a service user),

I lost my Dad in August and in December I was hit with the worst anxiety I have ever felt.

Horrible symptoms that I didn’t believe were anxiety and they were constant with no let up. I lost my self confidence and independence and began taking SSRI’s to help;

I then self referred to the Inclusion service where I had an assessment over the phone within 2 weeks of referral and the process and what was on offer was explained to me.

I was then introduced to Olivia who was then my therapist for 9 weeks; Olivia put me at ease straight away and explained how the process would work and together we set end goals. I was given weekly home tasks which I completed and reflected on with Olivia and this definitely contributed to me getting on the road to recovery.

I didn’t feel embarrassed talking to her and she made me feel like my anxiety and symptoms was normal and happens, I was then introduced to exposure habituation which was the key factor in excelling my recovery; I would 100% recommend it to anyone who struggles with bad anxiety where your social independence declines.

This exposure therapy and CBT got me back to 90% in 9 weeks - if you’re willing to put the work in you definitely get the rewards. I never thought I was going to get better but Olivia proved me wrong :)

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Taffy Nyambuya, Assistant Psychological Wellbeing Practitioner, Inclusion Thurrock NHS Talking Therapies last week
Taffy Nyambuya
Assistant Psychological Wellbeing Practitioner,
Inclusion Thurrock NHS Talking Therapies

Submitted on 31/03/2025 at 13:47
Published on Care Opinion at 13:47

Dear Gem8182

Thank you so much for taking the time to share your feedback of your experience with Inclusion Thurrock Talking Therapies.

Losing a parent is an incredibly difficult and life-changing experience, and it’s completely understandable that such a loss could lead to overwhelming anxiety. It takes great courage to seek help during such a challenging time, and we are so pleased to hear that you took that step by reaching out to Inclusion Thurrock service.

It’s wonderful to know that you were able to receive an assessment quickly and that Olivia provided the support and guidance you needed. Feeling comfortable, understood, and validated in your experience is so important, and we’re glad that Olivia helped create a space where you could openly work through your challenges. Your commitment to the process—engaging with exposure therapy, CBT, and weekly tasks—was a key part of your progress, and your determination is truly inspiring.

Regaining 90% of your confidence and independence in just nine weeks is an incredible achievement, and we hope you continue to build on this success. Your words will undoubtedly encourage others who may be struggling with anxiety to take that first step toward seeking support.

Thank you for sharing your journey with us. We truly appreciate your thoughtful feedback and will make sure to pass along your kind words to Olivia in recognition of her amazing work.

I hope that your positive experience will encourage others to share their story with us at Inclusion Thurrock Talking Therapies.

All the best,

Taffy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k