"Confusing procedure"

This is not a review but a feedback. A GP called me to discuss my daughter's blood test results as she had a low iron level and subsequently was prescribed a supplement. However, the very next day I got a text message saying that GP reviewed her results and they are normal. I called the practice to clarify and I was told that the sms was sent since GP made a note 'No further action needed'. This is probably because he already actioned it but 'no action needed' is not equivalent to 'results are normal'. You may wish to update your procedures so patients do not get confusing messages messages.