"Do they actually have doctors seeing any patients?"

So I have a medical issue and the last twice I have asked to see a doctor and been told that I can only see a nurse / paramedic. Saw the last one just under 2 weeks ago and was told if my issue got worse then I should come back to the surgery. And the issue got worse. Was on hold for over an hour yesterday waiting to talk to someone on the phone but eventually had to hang up. Went into the surgery in person and got a phone call back. Told me that I can not see a doctor for at least another 10 days and that was the first opportunity to have a telephone consultation (not even a face to face appointment). And yet they had told me to come back in if the medical issue got worse! Absolutely appalling service / availability. Not even certain if doctors practice there anymore as it seems impossible to see one.