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"Let down by the service"

About: Royal Infirmary of Edinburgh at Little France / Maternity care

(as a service user),

Unfortunately my birth story is far from what I had hoped, and the reality is that now three weeks post partum I feel let down, traumatised and very lonely after a traumatic experience.

My body didn’t really play ball, and my waters broke prior to any contractions or real labour starting, but the lack of care, empathy or support has been exceptionally difficult to process.

Having attended triage, I was allowed home and returned when I was in active labour around 36hours later. What then unfolded was a catalogue of disregarded patient wishes, clinical delays (three hours for an epidural?!) and incompetency.

Six attempts at a canular, ignoring my requests for help, repeated attempts to give me an unwanted induction and leaving me to only have gas and air for 5 contractions in ten minutes for hours on end are just some of the elements I remember.

Whilst my body didn’t do what it should have, neither did the staff on shift that night - ignoring my requests to hold my son in theatre after an eventual C Section Delivery, not noticing I was being sick and then also not noticing my IV had backed up in the post labour ward, leaving me with bruising three weeks later.

Even just writing this has brought me to tears again and I can’t tell you how let down I feel by a service that I thought would be there when I needed it… 

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Responses

Response from Katy Ruggeri, Associate Director of Midwifery, NHS Lothian yesterday
Katy Ruggeri
Associate Director of Midwifery,
NHS Lothian
Submitted on 04/04/2025 at 11:05
Published on Care Opinion at 11:08


Dear Hanzh74,

Firstly, I want to sincerely thank you for sharing your experience with us. I am deeply sorry to hear about the distressing and traumatic birth experience you’ve had. The feelings of being let down, unsupported, and alone that you’re describing are incredibly valid, and I can only imagine how difficult this journey has been for you.

It is clear that you deserved far better care and support than you received, and I deeply regret that we were unable to provide the empathy and attention you needed during such a vulnerable time. Your account of being left without adequate pain relief, disregarded wishes, and the clinical delays is truly heartbreaking. No one should have to endure what you went through, and I sincerely apologise for the mistakes that were made during your care.

It is not acceptable for your needs and concerns to have been ignored, especially when it came to your comfort, the care of your newborn, and the aftercare following your C-section. Please know that your feelings of hurt and disappointment are completely understandable, and I am so sorry that we failed to live up to the standard of care that you should have received.

I truly hope that, as time passes, you are able to find the support and healing that you deserve. If there is anything that we can do to support you in the future or if you would like to discuss your experience further, please don't hesitate to reach out via your health visitor. Your feedback is incredibly important, and we are committed to ensuring that no one else has to go through what you’ve experienced.

Once again, I am so sorry for what you’ve endured, and I appreciate you taking the time to express your feelings.

Wishing you strength, comfort, and healing in the days ahead.

Warm regards,

Katy

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